Services

Click here to view the Qualifying Event Workflow

Plan Coordination

We provide Initial Notices, as required by the Department of Labor, to all new enrollees choosing to participate in one or more of the group’s insurance plans
Prepare event-specific qualifying event notices for COBRA participants
Online reports available for pending, enrolled and terminated COBRA participants
Provide tools and resources required to comply with the American Recovery & Reinvestment Act (ARRA) of 2009 COBRA Premium Subsidy rules
All COBRA notices are customized for each specific employee
Maintain federally mandated COBRA documentation
Process all COBRA election forms and enroll the applicant directly with the carriers
Process employee additions, terminations and changes
Complete premium collection for the COBRA applicants for entire election period
Track all dates required by law for proper compliance with COBRA
Maintain all documentation with certification of mailing for all COBRA participants
Optionally, HIPAA certificates can be provided for certification of group health coverage

First Class Service
Customer Service Team

Dedicated and certified customer service professionals
Real-time, online access to plan administrator and participant data
Assist plan administrators and participants with questions and inquiries related to COBRA processing, account balances, payment processing, invoicing and eligibility

Direct Access

Web Access
myFlexInfo.com

Human Resources personnel can utilize myFlexInfo.com to add and delete employees and dependents, report qualifying events, and generate ad-hoc reports of COBRA activity
Download sales material, resources and forms