Why Flex

Flex makes managing Consumer-Driven Accounts (CDAs) easy so everyone can Save & Spend Healthy

 

All CDAs on a single debit card 

Stacking FSA, HRA, HSA and Commuter plans on one debit card makes using benefits simple. Employees don’t have to worry about taxes or paying out-of-pocket—making qualified purchases in-person or online a breeze.
 

Simplified carrier claims feeds

We know how important it is for claim reimbursements and substantiation to be seamless for employees. That is why we use technology that allows us to have various carrier file integration options.*
 

Efficient plan setup and renewals

Reduce the stress of paperwork right from the beginning of working with us. Set-up your plan(s) efficiently and look forward to an equally pain-free renewal. 
 

Resourceful web site and mobile app

Employers and employees enjoy getting the information they need in a format that is user-friendly and fits their lifestyle. These digital resources are available at their fingertips and help keep everyone in-touch with their plan(s).
 

Helpful pre-enrollment support for employees

Employees can call our pre-enrollment support line to get their questions answered and enroll in a plan confidently. We also have resources on our myflexaccount.com web site that are available before logging in if they want to do some research on their own. 
 

Seamless online enrollment

Employees enroll themselves online at myflexaccount.com. They can enroll in a plan, enter demographic information for themselves and any dependents, or choose to waive coverage for a plan during their Open Enrollment. 

 

Knowledgeable service staff and IVR support

Plan participants can reach a customer service representative Monday through Friday, from 7:00 am to 7:00 pm Central by phone or email. Participants with a Flex Card also have access to 24/7 Interactive Voice Response (IVR) support.
 

Friendly user guides and year-round communications

At Flex, we know that education and benefits go hand-in-hand. That is why we provide user guides and routine communications on how to manage and make the best use of a plan all year long. 
 

Accredited education for HR professionals

As a subject-matter expert in employee benefits, the ACA, CDAs and more, Flex offers free continuing education to Human Resources and business professionals. In fact, we are an approved provider for HR Certification Institute (HRCI) and Society of Human Resource Management (SHRM) Professional Development Credit.
 
*Additional costs may be applicable.